Get Support Via Text Message
JJMicro now offers a better way to text with our technicians for quicker responses, streamlined communication, and additional forms of ticket creation.
If you have a quick question or would like to create a support ticket with JJMicro, please use this new SMS number: (636) 500-2903
Step 1: Contact Creation
Add JJMicro Managed IT Solutions as a contact on your phone. E.g. “JJMicro Text Number” or “JJMicro SMS”.
Step 2: Texting Request
Text any support requests to this number in order to open a ticket and begin the correspondence with your technician.
You’ll receive an automatic reply opening up a ticket channel which will include the ticket number.
Note: The Ticket channel will come from a temporary number designated to that ticket/conversation.
Note: This will not come from the saved number on your phone as it is unique to that ticket/conversation.
Step 3: Technician Communication
Your technician will now be able to assist you through the newly created SMS channel.
